Privacy policy
Last updated: 2026-07-01
1. General information
UAB „Kauno logistikos agentūra“ (hereinafter – the Company or we), company code 135774597, registered address Taikos pr. 90, LT-51181 Kaunas, cares about the protection of your personal data and processes them in accordance with the General Data Protection Regulation (GDPR) and other applicable legislation.
This privacy policy explains what personal data we collect, for what purposes and on what legal basis we process them, how long we keep them, to whom we may transfer them and what rights you have as a data subject.
2. Personal data processed
Below we set out the personal data collected and processed by the Company, as well as the purposes, legal basis and retention period of the processing:
| Purpose | Personal data | Legal basis | Retention period |
|---|---|---|---|
| Conclusion of freight transport, insurance or warehousing contracts | First name, surname, telephone number, email address, freight route, weight, dimensions, packaging details | Conclusion and performance of a contract (point (b) of Article 6(1) of the GDPR) | During the term of the contract and for 10 years after the termination of the contract or the fulfilment of the contractual obligations |
| Financial accounting | First name, surname, VAT code, personal identification number, individual activity certificate / business licence number | Legal obligation (point (c) of Article 6(1) of the GDPR) | 10 years |
| Responding to requests and submitting offers | First name, surname, email address, telephone number, date, time and content of communication, personal identification number, identity document details | Legitimate interest of the Company (point (f) of Article 6(1) of the GDPR) | 1 year from the receipt of the relevant request or the sending of the offer |
| Direct marketing | First name, surname, email address, employer, position held | Consent (point (a) of Article 6(1) of the GDPR) or our legitimate interest (point (f) of Article 6(1) of the GDPR) if you are a client of the Company who has purchased services from the Company within the last 7 years | Until you opt out of receiving direct marketing communications or if you have not purchased any services from the Company for more than 7 years |
3. Where does the Company obtain personal data from?
We obtain your personal data in various ways:
- when you provide them to us yourself, e.g. by writing, calling, visiting us or submitting documents;
- from credit rating companies (e.g. Creditinfo Lietuva, UAB), payment service providers, public sources (e.g. rekvizitai.vz.lt, social networks);
- by means of cookies.
4. To whom may the Company transfer your personal data?
The Company ensures the confidentiality of the personal data you provide and does not transfer them to third parties, except to the Company’s trusted partners (carriers, insurance companies, intermediaries, financial accounting service providers, IT service providers, etc.) without whom the Company could not carry out its business activities and fulfil its obligations.
These partners may use your personal data only to the extent necessary to perform the relevant task, and they are required to comply with strict confidentiality and data protection requirements.
In certain cases, the Company may have to disclose your personal data to public authorities, for example, customs, the State Tax Inspectorate (VMI), SODRA, etc.
The Company processes your personal data within the territory of the Republic of Lithuania; however, in certain cases we may transfer personal data outside the EU or EEA in compliance with the requirements set out in Chapter V of the GDPR.
5. How does the Company protect your personal data?
Taking into account the state of the art, the costs of implementation and the nature, scope, context and purposes of processing, as well as the risks of varying likelihood and severity for the rights and freedoms of natural persons posed by the processing, the Company implements appropriate technical and organisational measures to ensure the security of the personal data entrusted to it and compliance with the requirements of data protection legislation.
6. Cookies
The Company’s website uses cookies – small text files that your web browser places on your computer, tablet or other smart device when you visit our website.
Our website uses cookies to:
- ensure the proper functioning of the website (strictly necessary cookies);
- analyse visitor traffic and website usage (e.g. via Google Analytics);
- improve website content and user experience.
Strictly necessary cookies operate automatically and no consent is required for their use, as the website could not function properly without them.
Analytics and marketing cookies (e.g. Google Analytics) are activated only after receiving your explicit consent. When you visit our website for the first time, you will see a cookie banner where you can choose which cookies to allow. Merely continuing to use the website without making an active choice is not considered valid consent.
Cookies collect personal data such as IP address, browser type, screen size, website visit statistics, etc.
You can change your cookie choice or withdraw your consent at any time via the cookie banner or in your browser settings. Refusing the use of analytics cookies is as easy as giving consent. Please note that disabling certain cookies may cause some website functionalities not to work. More information on how to delete cookies, as well as other useful information on the use of cookies, can be found on the website https://allaboutcookies.org/manage-cookies and in the cookie banner on the Company’s website.
7. Your rights
You have the following data subject rights:
| Right | Explanation |
|---|---|
| Right of access | You have the right to obtain confirmation from us as to whether we process your personal data. Where such data are processed, you have the right to access them and to receive information about the purposes of processing, the categories of data, the recipients, the retention period and your rights. You also have the right to request a copy of the personal data being processed. |
| Right to rectification | You have the right to have inaccurate data concerning you rectified without delay. Taking into account the purposes of the processing, you may also request that incomplete personal data be completed. |
| Right to erasure (‘right to be forgotten’) | You may request the erasure of your data if they are no longer necessary for the purposes for which they were collected, or if you have withdrawn your consent and there is no other legal basis for processing them. However, this right does not apply in certain cases, for example, to comply with a legal obligation or for the establishment, exercise or defence of legal claims. |
| Right to restriction of processing | You have the right to request the restriction of processing where you contest the accuracy of the data, where the processing is unlawful but you do not want the data to be erased, where you need the data for the establishment of legal claims, or where you have objected to processing pursuant to Article 21(1) of the GDPR. |
| Right to data portability | You have the right to receive the personal data you have provided in a structured, commonly used and machine-readable format. You may also request that these data be transmitted to another data controller, where technically feasible. |
| Right to object | You have the right to object at any time to the processing of your data in the public interest or for the purposes of our legitimate interests. Where data are processed for direct marketing purposes, you have the right to object to this at any time. |
How to exercise your rights
You can exercise the above rights by contacting us in one of the following ways:
- by sending a written request by email to [email protected];
- by sending a written request or visiting the Company at Taikos pr. 90, LT-51181 Kaunas.
When submitting a request in person at the Company’s registered office, you must present an identity document to a Company employee for the purpose of verifying your identity. If the request is submitted by email, it must be signed with a qualified electronic signature. If you send the request to the Company’s registered office address, it must be accompanied by a copy of an identity document certified by a notary or a copy of this document certified in another manner established by law.
Where requests from a data subject are manifestly unfounded or excessive, the Company has the right to charge a reasonable fee, taking into account the administrative costs of providing the information or communication or taking the action requested, or to refuse to act on the request.
The Company undertakes to respond to your request within 1 month of the date of its receipt. Where necessary, this period may be extended by a further 2 months, taking into account the complexity and number of requests. The Company has the right not to respond to your request if the requirements set out above are not met.
If you believe that your personal data are being processed unlawfully or that your rights related to data processing are being infringed, you have the right to lodge a complaint with the supervisory authority (in Lithuania – the State Data Protection Inspectorate).
8. Other information
Persons under the age of 14 may not provide any personal data through our website. If you are under the age of 14, you must obtain the consent of your parents or other legal guardians before submitting any personal information.
The Company’s website may contain third-party advertising banners and links to their websites and services, which the Company does not control. Please note that the Company is not responsible for the security and privacy of information collected by third parties. We therefore recommend that you read the privacy policies published by these third parties before visiting their websites in each case.
This Policy may be updated and amended. The Company will inform you of updates by publishing the amended text of the privacy policy on its website. We advise you to visit our website periodically and review the current privacy policy.